Shipping policy

 

SHIPPING POLICY

At KOI CASES, 

All products are made to order. Please allow  1–3 business days  for production and processing before shipment (excluding weekends and holidays). Once shipped, delivery times are estimated and may vary depending on the destination.

Estimated Delivery Times

• Europe: 6–12 business days

• United States & Canada: 7–15 business days

• Rest of the world: 10–20 business days

Delivery times are estimates and not guaranteed.

Shipping Delays

KOI CASES is not responsible for delays caused by customs, carriers, weather conditions, high demand periods, or circumstances beyond our control. Shipping delays do not qualify for refunds or chargebacks.

Tracking

All orders include tracking. Tracking updates may take 24–72 hours to appear after shipment.

Orders marked as delivered by the carrier are considered fulfilled. KOI CASES is not responsible for lost or stolen packages once marked as delivered.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses are not eligible for refunds.

Customs & Import Fees

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and are non-refundable.

Chargebacks

By placing an order, you agree that shipping delays, carrier issues, or customs holds are not valid reasons for chargebacks. Customers must contact our support team before opening any payment dispute.

For shipping-related inquiries, contact us at info@koicases.com.

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